Frequently Ask Questions

General

How does Yan Home Services work?

Yan Home Service is Dubai based company currently offering cleaning services. We employ experienced maids on full time basis under our contract.

We offer our customers part-time/ hourly cleaning services for your convenience. You can make a booking for a one-time cleaning or schedule regular recurring cleanings in three easy steps:

1. Enter your location
2. Select your services and convenient time
3. Pay securely online or cash on delivery*

*For home cleaning services only.

How is Yan Cleaning Services different from other cleaning companies?

Yan Cleaning Services is a Dubai based small company. We are available online and offline. The hourly rates are transparently and fair with no hidden costs.

We care about our customers and we care about our teams. Our plans is to offer more than just cleaning services as we’re expanding into other services for more convenience.

We will offer deep cleaning, sofa cleaning and carpet cleaning soon.

Booking

What happens after I have made a booking?

We will send you a confirmation email directly after receiving your booking with all details including date, time and who is your allocated maid/s.

What happens if the booked cleaning duration is not enough to complete a particular clean?

If the cleaner informs us that they require more time than booked, we will contact you for approval. And, we will inform you about the additional charge.

What happens if I am not satisfied with the result?

Our customer are at the heart of everything we do and we care about your satisfaction.
If you are not happy with the cleaning result, our cleaning supervisor will call you to understand the situation. If required, the supervisor will visit the apartment with a dedicated maid to fix anything unsatisfactory at the limit of the service options selected.

How do I know how much time is needed for my home or apartment?

As a rule of thumb:

  • a studio apartment will require 2 hours
  • 1 bedroom apartment cleaning will require 2 to 3 hours depending if the family has kids and/or many furniture
  • 2 bedroom apartment cleaning will take 3 hours minimum
  • 3 bedroom apartment cleaning will need 4 hours
  • A villa cleaning will require 4 hours and more depending on the size of the villa

Can I change or cancel my booking?

You can cancel or amend your booking up to 24 hours before the cleaning is scheduled free of charge and with no penalty.
Any cancellation or amendment made less than 24 hours before the cleaning is scheduled to begin will incur cancellation costs equivalent to 50% of the cleaning fee (up to max 100 AED).
A booking cannot be cancelled less than 12 hours before the scheduled appointment.
For Cash On Delivery, the customer will be charged the penalty on the next scheduled order.

Which areas do you service?

Currently, we serve Mirdif, Al Warqaa, Dubai Silion Oasis, Dubai Residential Complex & International City Dubai, Downtown Dubai and Business Bay.

Cleaning

What time of the day can I book the service?

You can book anytime you like between 8am and 7pm, 6 days a week including Friday, Saturday and Sunday.
The booking will depend on the availability of our teams.

We don’t cancel!

To avoid any cancellation, we are transparent with our customers beforehand if we can offer the service at the time they look for and if not possible, we will suggest an alternative slot.

Should I be home for the cleaning?

It is up to you. We recommend that you are present for your first booking to meet and get acquainted with our team. This allows for any questions to be answered and specific requirements communicated directly with the cleaner.
In case you will not be at home, please inform us in advance on how our teams can access your home. Also, we recommend to place your valuables in closed space for your own peace of mind.

Does the cleaner bring cleaning supplies?

You can add cleaning supplies to your booking for an extra charge of 10 AED per hour.

Can I rate the service?

Yes absolutely!
You will receive a feedback email after your cleaning has been completed. Complete the short survey and tell us anything else you would like us to know about. Also, We invite our customer to place reviews about our services on Google.

What about the reliability of the cleaners?

All our cleaners have years of experience behind them in UAE or in GCC and they are all under our company sponsorship with valid visas, ID cards and medical tests.
We provide regular training to our teams on topics of customer care, cleaning and sustainable cleaning.

Can I book the same cleaner more than once?

Definitely yes!

During the booking, in the requirements space, please mention the name of the cleaner or mention that you require the same team that visited you before.

What cleaning products and equipment are required?

  • Vacuum cleaner (including any extra parts required)
  • Mopping & dusting equipment
    •  Mop, bucket, broom, dust brush & pan
    • Duster
  • Cleaning products
    • Toilet cleaners, general-purpose cleaners, glass cleaners, detergents, and grease solvents
  • Wiping cloths (one each for):
    • Bathrooms
    • Toilet
    • Kitchen
    • Dedicated for sanitizing surfaces (in case the service is required)
  • Sponges and paper towel

Payment

How can I trust your website for online payment?

Our website is SSL certified with a strong encryption for all the data that is being shared.
We also have protection software on our websites to prevent any attack on our databases.
We use renowned payment gateways (Such as Stripe) which are trusted in the market and reliable for years. Since we use these trusted payment gateways, we don’t keep a copy of your payment tools on our database. These information are processed and encrypted by the payment gateway directly.

What is your price?

We use a fair and transparent pricing structure that keeps our business afloat and helps us take care of our staff.
The hourly rate depends on number of hours booked starting with AED 35 per hour. This includes all services in our Standard Cleaning Package which you can review at the time of booking.
Fridays and holidays are charged with an extra fee of 5 AED per hour.
As well, we offer additional services (such as ironing or bed linen change) are charged extra.
Cleaning materials can be provided for 10 AED per hour.

Do I get an invoice?

Yes. An electronic invoice will be emailed to you

What are my payment options?

Currently we accept secure online payments via credit card (Visa, MasterCard, American Express) using a secure gateway.

We offer Cash On Delivery option as well for one time home cleaning.